Employees and managers must have standards to go by, but declaring a detailed set of rules can lead to problems. Abiding by a written corporate ethical code may work better.

The movement toward use of new adjusting technologies has to include seasoned vets.

Claims certification must pass the test of practical performance in the field.

Takaful insurance is growing quickly in heavily Muslim countries and is now offered in the U.S.

It’s time for adjusters to get smart on the actual prevalence of fraudulent claims.