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Sunday, March 14, 2010
Auto
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Auto
Catastrophe
Education
Legislation
Liability
Litigation
Management
Property
Salvage/Subro
Special Investigations
Tech
Workers’ Comp
Auto
Catastrophe
Education
Legislation
Liability
Litigation
Management
Property
Salvage/Subro
Special Investigations
Tech
Workers’ Comp
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What measures are you taking and/or implementing to grow customer satisfaction and loyalty this year?
New technologies and processes to expedite the claims process.
New data analysis and metrics initiatives to learn what's working and what needs improvement.
More focus on core competencies and reliance on outsourced vendors for specialist technology and service areas.
New initiatives to gain customer feedback for application to business model.
Business as usual
Plans...what plans?
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