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Pulse: Responses to Our Online Polls
Is your company looking for blazing hot technologies in 2010 and beyond?


We are cutting edge and plan to stay that way
33%
We have plans for critical updates within the next 2 years
39%
We take the slow approach, big changes are more than 2 years away from implementation
21%
We have no plans for new technologies at this time
7%

Poll ::
What measures are you taking and/or implementing to grow customer satisfaction and loyalty this year?

New technologies and processes to expedite the claims process.
New data analysis and metrics initiatives to learn what's working and what needs improvement.
More focus on core competencies and reliance on outsourced vendors for specialist technology and service areas.
New initiatives to gain customer feedback for application to business model.
Business as usual
Plans...what plans?
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