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    Wednesday, March 10, 2010 @ 8:37:14 AM
    Auto Claims, Catastrophe Claims, Education & Training, Property Claims, Salvage / Subrogation, Special Investigations, Workers’ Comp, Liability Claims, Management
    Wednesday, March 10, 2010 @ 8:34:12 AM
    Auto Claims, Liability Claims
    Tuesday, March 09, 2010 @ 11:17:45 AM
    Catastrophe Claims, Property Claims, Technology
    Tuesday, March 09, 2010 @ 8:26:55 AM
    Auto Claims, Catastrophe Claims, Property Claims
    Tuesday, March 09, 2010 @ 8:01:29 AM
    Auto Claims, Property Claims
    Monday, March 08, 2010 @ 8:49:15 AM
    Auto Claims, Property Claims, Salvage / Subrogation
    Monday, March 08, 2010 @ 8:10:20 AM
    Litigation, Property Claims, Management
    Friday, March 05, 2010 @ 7:50:38 AM
    Auto Claims

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Donna J. Popow Esq., CPCU, AIC
Education, Management

Poll ::
What measures are you taking and/or implementing to grow customer satisfaction and loyalty this year?

New technologies and processes to expedite the claims process.
New data analysis and metrics initiatives to learn what's working and what needs improvement.
More focus on core competencies and reliance on outsourced vendors for specialist technology and service areas.
New initiatives to gain customer feedback for application to business model.
Business as usual
Plans...what plans?
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